1 reviews | Active since Jan 2010
STANDARD BANK HAS FAILED ME AGAIN
Told to collect my expired UCOUNT card at my local branch. The notice to me said bring your latest proof of address - which I did. In did not have my ID Card but the "Consultant" looked up my banking details on their system and confirmed it was me - checked with my thimbprint - it was me!! She then said that she had to veriofy my details with UCOUNT..... they asked me 2 questions, to which I gave a wrong answer and didn't know the other. I FAILED THE TEST. Couldn't collect the card..... I told them to cut up the old expired one and walked out annoyed. On top of everything, their is a Cheque card also waiting there to be collected. BUT I FAILED. Previously I failed on a question relating to a business I owned 45 yeard ago. I have banked with Standard Bank for 50 years, am 77 years of age and am looking for a bank with user-friendly and up-to-date systems that can treat me with respect that I can bank with. Any suggestions?
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
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We will review this matter and we will contact you with further feedback.
Sorry for the inconvenience.
Thank you
Kindest regard
Standard Bank Hello Peter Team
***
We will review this matter and we will contact you with further feedback.
Sorry for the inconvenience.
Thank you
Kindest regard
Standard Bank Hello Peter Team
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