JC
Jillian C
1 reviews | Active since Aug 2020
01 Jul 2023, 09:30
Standard Bank has disappointed me yet again
I am absolutely disappointed in Standard bank! They continuously refer me to the next person. I am overseas and I sent money home over 3 days ago yet it still has not reflected in my account and no one in standard bank can assist me as to where my money is. I have been passed along to the next person over email so many times!!!!They quick to take their debits off, but not quick to be helpful and do their job. I have been with standard bank for so many years and their service has gone down so much. Not professional at all.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
01 Jul 2023, 10:04Hi Jillian
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jul 2023, 10:04
Official
Hi Jillian
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
01 Jul 2023, 11:16Hi Jillian
Thank you for the details.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jul 2023, 11:16
Official
Hi Jillian
Thank you for the details.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for the details.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
04 Jul 2023, 10:40Hi Jillian
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply04 Jul 2023, 10:40
Official
Hi Jillian
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Thank you for allowing us the opportunity to turn your experience with us into a positive one. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards,
Standard Bank Hello Peter Team
JC
Jillian C's updateReviewer Update
15 Aug 2023, 03:33Again standard bank is failing me.. I'm overseas and my card is expired apparently.. how do I keep my old card as I do not have that kind of money to have it delivered abroad. I sent an email 5 days ago and no one has responded . I sent another yesterday and still no response. What if an emergency happens and I need my s.a card.. please someone help
JC
Jillian C's update15 Aug 2023, 03:33
Reviewer Update
Again standard bank is failing me.. I'm overseas and my card is expired apparently.. how do I keep my old card as I do not have that kind of money to have it delivered abroad. I sent an email 5 days ago and no one has responded . I sent another yesterday and still no response. What if an emergency happens and I need my s.a card.. please someone help
Standard Bank's replyOfficial
15 Aug 2023, 08:13Dear Jillian
We have flagged this matter with our team.
We will be in touch with further feedback.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply15 Aug 2023, 08:13
Official
Dear Jillian
We have flagged this matter with our team.
We will be in touch with further feedback.
We have flagged this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
JC
Jillian C's updateReviewer Update
18 Aug 2023, 01:04Please do have someone get in touch with me as the only time they called was once and I was at work.
JC
Jillian C's update18 Aug 2023, 01:04
Reviewer Update
Please do have someone get in touch with me as the only time they called was once and I was at work.
Standard Bank's replyOfficial
18 Aug 2023, 07:19Dear Jillian
Thank you for writing back to us.
We will follow up with our team.
We will be in touch.
Thank you for writing back to us.
We will follow up with our team.
We will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply18 Aug 2023, 07:19
Official
Dear Jillian
Thank you for writing back to us.
We will follow up with our team.
We will be in touch.
Thank you for writing back to us.
We will follow up with our team.
We will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
JC
Jillian C's updateReviewer Update
23 Aug 2023, 05:07I am have still not received a call back! What is going on???
JC
Jillian C's update23 Aug 2023, 05:07
Reviewer Update
I am have still not received a call back! What is going on???
Standard Bank's replyOfficial
23 Aug 2023, 08:07Hi Jillian
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Aug 2023, 08:07
Official
Hi Jillian
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience caused.
Kindly note that we will follow up on this matter.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***