Standard bank has degraded

Standard bank has really degraded over the years. I was calling to reverse my debit for the will since I have canceled the will with the financial advisor I was given by them. I had to be on the phone for about 25 before I was attended to. The consultant then said she wants to verify with the will department, I had to wait another good 25 minutes only to get another consultant saying I'm welcomed to vehicles insurance, imagine after one hour of being on the line and I'm transfered to vehicle insurance. Today I woke up trying to do transactions on my app it says my card is hot and can't do any transactions. Think it's about time I find a new home, my colleague changed and I thought he was dramatic but I see his point now, I'm fed up with the service I'm receiving from them.