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mroux M

1 reviews | Active since Jun 2016

02 Feb 2018, 14:27

Standard Bank has caused me to lose thousands of Rands

The new internet banking system was launched, firstly they just blocked my old account, i then had to phone numerous times and was later advised that I should create a new email address and re-register (utter waste of time).

I then logged into my banking and no accounts has been linked and some of my beneficiaries was missing.

Now getting to the most ridiculous part (I want Standard Bank to tell me how they will rectify this issue and get me my money back). I had to make an urgent payment today of R25 000 otherwise I would lose my money and secured deal, my old limit was over R50 000 so this was not suppose to be an issue!!!

This useless bank then went and changed my limit to R0.00!!!!! I then contacted my banker to increase my limit (no response received). I lost out on my secured booking and this whole ordeal has been totally unacceptable!

How will Standard Bank fix this!!!!!!!

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Replies (1)
Standard Bank
Standard Bank's reply02 Feb 2018, 15:00
Official

Thank you for posting your comment.

We are sorry about the trouble you are experiencing. We at Standard Bank strive to make great banking happen for our clients. One of our resolution consultants will contact you shortly to help resolve your complaint.

Kind regards

Complaint Resolution Centre
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