Standard Bank has been one of the biggest mistakes I have made in my life.

Standard Bank has been one of the biggest mistakes I have made in my life.

Today, I received a call from the debt collection team regarding an outstanding amount of R127.09. This amount was not debited due to an error on your side initially. When I asked why it was not included in this month's debit order, I was given no explanation or clear answer.

Furthermore, I have been trying to cancel my credit card, but I am constantly being given the runaround. I paid the final settlement amount that was provided to me on Friday, yet closing the account has now become another lengthy process.

I decided to close the credit card because I no longer need it. In addition, I have never received any statements for the account, and I have not used the card at all. Despite this, I am still facing unnecessary complications in closing the account.

This entire experience has been extremely frustrating and disappointing.