Standard Bank has been ignoring my request to clear "***** and theft" on my account since Nov 2017

This review was posted on 23 October 2018 and Standard Bank decided once again not to respond / do anything:

Standard Bank - you have responded 5 months ago with the following: " We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. " Yet you have done NOTHING to resolve my complaint. I have lodged various complaints on your website, contacted your ***** division, had a multitude of discussions with your staff, wrote to the Ombudsman - YET NOTHING HAS BEEN DONE TO CLARIFY my queries: 1) I was **** to about statements and received none for 68 months - now 79 months of my loan 2) Moneys have been charged ad-hoc and inconsistently for interest and loan protection - an amount of R5 794,13 was already identified as excessive and purported to have been refunded - I would not know as I am not getting the courtesy of statements on my account - only one example of your dishonesty - telling me that YOU DO NOT PROVIDE statements and leaving you with all the freedom to have a field day on my loan account. 3) Example of one out of 33 periods of interest being charged excessively: Where my monthly installment is R4170 an amount of R2355.60 was deducted for interest 4) I have now been fighting with Standard Bank since October/November 2017 to get a full audit done on my account - they have refused. In am email by Ms R. from Standard Bank, I was told "no further audits will be considered" on 30 August 2018 whilst this matter has not been resolved and Standard Bank has not begun to make good on all the inconsistencies on my loan. 5) I have done all I can to resolve the ********** debits on my loan. 6) ALL STANDARD BANK HAS DONE WAS TO DEMAND THAT I CONTINUE PAYING. 7) Standard Bank - clean up your mess. Then we can TALK about any further payments on this loan. Get your Findley vultures off my back. Or take this matter to a court where I can show a Judge the whole bunch of printed statements which I had to beg off you in January this year where interest was over-charged for 33 months; where you inconsistently charged life cover on my loan for these periods and so I can show ALL the email and system complaints which you have IGNORED and are STILL IGNORING. I will continue posting these facts until you get motivated to clean up my loan. Just do it now.