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DL
Danielle L

1 reviews | Active since May 2013

04 Jul 2022, 17:06

Standard Bank has and will always be the worst

What the hell is wrong with you people?? For no reason at all and with no authority or instruction given, you cancel cards and close accounts. This is after last year's debacle where you froze her account for months because her brother sending her money "looked suspicious". I am bringing her over to FNB where it's innovative and they don't do stup sh*t like this. You honestly 100% suck.

0
Replies (5)
Standard Bank
Standard Bank's reply04 Jul 2022, 17:45
Official
Dear Danielle Labuscagne

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply04 Jul 2022, 17:51
Official
Hi Danielle,

We will ensure that your mother's complaint gets resolved. Kindly allow the team to investigate and provide feedback and resolution. 

Kindest regards, 
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply05 Jul 2022, 16:58
Official
Good day Danielle

Apologies for the inconvenience caused.

We will follow up with our team and we will be in touch.

Thank you

Kindest regards, 
Standard Bank Hello Peter Team
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DL
Danielle L's update08 Jul 2022, 17:34
Reviewer Update
And nobody from Standard Bank has contacted my mother. It's been literal days. Wow.
Standard Bank
Standard Bank's reply09 Jul 2022, 08:12
Official
Dear Danielle Labuscagne

We apologize that your mother has not been assisted. We will request for one of our consultants to look into the complaint and revert to you. 
 
Thank you

Kindest regards, 
Standard Bank Hello Peter Team
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