Standard Bank has a dedicated ***** line

Standard Bank has a dedicated ***** line. I am currently 43 minutes holding on and at the beginning of this call I was told I was 6th in the queue. I’m not sure what the point of a dedicated ***** centre is if I have to ungracefully age during the process of trying to get a hold of them. It’s absolutely incessant having to get a hold of standard bank for anything. This is why I’m also banking with Capitec and Discovery. The service I receive from is far more superior. I will eventually just wipe Standard Bank off the bottom of my shoe like some used chewing gum and carry on with life. They cannot carry on with this junk service and think customers won’t start ditching them in numbers. Shocking and disgusting service for which they HAVE NO EXCUSE. They’ve had enough time to up their service and haven’t managed to do that in the past two decades. I’ve been banking with them since 2008. Nothing’s changed. I think it’s time to just close my account.