Standard Bank has a deal with UBANK to ***** customers money. I WANT MY MONEY BACK!!!

I am extremely dissatisfied, disappointed an appalled by the outcome of this investigation. This lady is very proud that i have lost my money due to Standard Bank's lack of security on customer's bank accounts.

I received an SMS on the 8th June 2022 that R143 759.38 was ****** from my bank account at 15:45pm. I did not make that transaction. nor did I give anyone permission to do that transaction. I also didn't receive an OTP regarding that transaction. My banker has been MIA when i needed bank statements and when i asked the lady / consultant on the line who was helping, she said that my banker still works for the bank but is busy with another customer. Then last week Tuesday the 7th June 2022 i received the statements and they were still not according to how i requested them. (Some details were squashed and I wanted them to aligns the rows and columns properly so that it is easily readable). Then i called Standard Bank again on Tuesday afternoon and i was helped by a lady named Mmabatho who said to me that she she understands exactly what i am requesting for so she will ask her IT people to fix it for me.

Then on Wendesday the 9th June she sent me an email with statements but the file routed me to my banking profile, so i went into the profile but coudln't finish the process because the OTP said expired so i requested another OTP which did the same thing and i left it because i had to go to meetings. I didn't access my profile again, and then later in the day after 5pm when i was leaving the office i saw an SMS that stated that R143 759.38 was paid from my account to SATHEKGE RC (Which is my name) and this was made to look like i sent money to myself.

I then called the number *** shortly after 5PM on the same Wednesday and spoke to a Moneira Mohamed who told me that the money went into a UBANK account (**** as per the SMS i saw later when she created a beneficiary earlier that day).She told me that they are going to speak to UBANK to hold that money so that it won't move and then gave me a reference number 027953.

i went to the police station the same night and opened a case and the police requested me to get a statement from the bank that shows the actual transaction. i did so on Thursday morning at the Fourways branch. i was helped by a lady named Thato Mogorosi and i complained about my banker, Vuyiswa Masina (Her phone is on voicemail and it seems she had blocked me on Whatsapp: ***), Thato made a call which was picked by someone else in the bank who sounded very keen to get into my profile when we were only asking where Vuyiswa was. i then demanded the phone from Thato so that i can speak to this lady, so when i asked her where Vuyiswa is she sounded so edgey and said that Vuyiswa is on leave. i asked since when she asked me to hold on and then came back to say that Vuyiswa went on leave on Wednesday, the day of the ***** and will be coming back on the 23rd June 2022. Thato sent an email to Vuyiswa's boss's boss and this lady called me after 4pm that day with a *** to reassure me that the money will be back into my account on the 23rd and also told me that my banker will come back from her leave on the 23rd. She mentioned that she could see on the system that Mmabatho helped me last (on Tuesday when I asked for statements), she laughed and that these things happen and it’s not an immediate payment and they will stop it.

On Friday morning I sent a police case number as per the attached to ***.

Abongile Mafanya acknowledged my affidavit and then on Monday the 14th June 2022. i managed to get Vuyiswan's manager's number (Yolanda Govender - ***) which i called and got to her voice note. i then left a note to ask her to call me as a matter of urgency. I was surprised to see a different investigator responding via email to imply that i stole the money and sent it elsewhere just to claim it from the bank. I went to Fouways branch to follow up yesterday - Tuesday the 14th June 22 and another surprise Thato is didn't come to work. i was helped by Benny Mabelebele whom i asked to dial the *** and it rang with no answer just as i had experienced it when i tried to follow up on the same morning.

I left the Fourways branch to make my way to JHB town to Standard bank HQ. when i was on my way i received a call from Mmabatho, the lady who sent me the email with the statements file...she told me that she is calling on behalf of Yolanda Govender because Yoland was not available that day. I told her that I am driving I will call her when i get the chance and she was putting pressure for me to give her my ID number!!!

I went to Standard Bank HQ, 5 Simmons Street, JHB and got another closed door - there is no one who can help me because people are working from home. I was directed to a branch in the same address yesterday, and the consultant who helped me, Audrey Kgabo assured me that the head of prestige is Noluthando Ngambu. When i was asking for Vuyiswa's boss' boss, Audrey told me of a Samantha van der Ryst and this is not the same lady is spoke to on Thusday evening over the phone. The lady who spoke to me onver the phone was black. Samantha is a white lady and the lady that called me on Thursday evening is black and her name is not Noluthando. I asked Audrey to call the latest investigator (Mapaseka Chuwe) who kept on forcing me that i did the transaction, that I received an OTP for the transaction, that I received a link for that transaction - and I DID NOT DO THAT TRANSACTION, she wanted to talk for the record so she keeps her hands clean and not want to listen to a thing i had to say despite the police report, and the questions i was asking - WHOM DOES THE UBANK ACCOUNT BELONG TO? She is very protective of this information as if she works for UBANK! There is nothing from her that she is working for Standard bank and she is willing to give me an ear.

Standard Bank kept on giving me inconsistent stories when i follow up, inconsistent dates on which the money will be back and definitely not consistent with what their internal process is.

Yolanda Govender called me at about 3pm yesterday, 14th June saying that the money will be back on the 23rd and that she would request my case to be expedited so they wrap up quickly and that she would even send me a letter that I could share with my creditors who will be expecting debit orders so that they see that Standard Bank let a ********** transaction happen and they are busy fixing it

Last night at 19:50PM I received an SMS from a (***) saying “Online_pend. This says that they tired again and couldn’t access because I stopped the account during the day, now they got angry and decided to decline my offer.

THE NEXT THING, I RECEIVE FEEDBACK THIS EVENING THAT THE MONEY WON’T BE BACK.

THIS IS HEARTLESS! I HAVE CHILDREN THAT NEED TO EAT, THAT MONEY NEED TO LOOK AFTER THE LIVELY HOOD OF MY FAMILY. HOW AM I SUPPOSED TO CARRY ON WITH LIFE WHEN THE BANK TAKES PRIDE IN TAKING MY MONEY JUST LIKE THAT??? THE POLICE HAD NOT EVEN BEGUN AN INVESTIGATION BUT THE BANK IS DONE WITH ME??? !!!