LL
Lizelle L

1 reviews | Active since May 2020

22 Jan 2021, 11:19

Standard Bank harrassesment

A employee left our employ 8 years ago, but periodically we keep on being harassed with calls. No matter how many times we say we are a company and he left our employ the calls keep on coming - they never note it on the file not to call this number anymore. Now for the last 4 days in a row we keep on receiving robot calls (each day from a different number), asking to contact Standard Bank Home Loans to arrange payment. I have called them three days in a row now requesting them to remove our number as we receive ± 10 x calls per day and it is causing missed calls on multiple extensions and wasted time and is incredibly frustrating. They claim they have romoved it, but the robot calls continue to hound us.

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Replies (1)
Standard Bank
Standard Bank's reply22 Jan 2021, 16:32
Official
Dear Lizelle Lilmar

Thank you for posting your comment. 
  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be looked into.
  We apologize for the inconvenience and undue frustration, this has caused.  
  We greatly appreciate your continued support  
  Kind regards 
  Complaint Resolution Centre
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