AH
Andre H
1 reviews | Active since Jan 2024
09 Apr 2024, 15:22
standard bank harassment
Last week our debit order was reversed by Standard Bank for insufficient funds, [R1600.00]. This was purely a timing issue between receiving our rental and paying the bond. As soon as we were alerted, we contacted the bank and made a manual payment. SINCE THEN, we have been harassed multiple times on SMS and with phone calls. When we answer the calls, THERE IS NOBODY ON THE OTHER SIDE, this happened 90% of the time!! I even mailed them this morning, supp**** proof of the payment and asked them to stop calling and sending the sms messages but the calls and sms keep coming, this is SO ANNOYING :( !!
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Replies (4)
Standard Bank's replyOfficial
09 Apr 2024, 15:37Hi Andre
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply09 Apr 2024, 15:37
Official
Hi Andre
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We would like to make sure your matter is resolved as a priority. We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
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Andre H's updateReviewer Update
09 Apr 2024, 16:39PLEASE don't try and phone me, fix the issue, thank you !
AH
Andre H's update09 Apr 2024, 16:39
Reviewer Update
PLEASE don't try and phone me, fix the issue, thank you !
Standard Bank's replyOfficial
09 Apr 2024, 16:56Standard Bank's reply09 Apr 2024, 16:56
Official
Standard Bank's replyOfficial
12 Apr 2024, 16:10Hi Andre
Please note that the matter has been escalated to our home loans team and we are still waiting for the feedback. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Please note that the matter has been escalated to our home loans team and we are still waiting for the feedback. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply12 Apr 2024, 16:10
Official
Hi Andre
Please note that the matter has been escalated to our home loans team and we are still waiting for the feedback. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Please note that the matter has been escalated to our home loans team and we are still waiting for the feedback. We will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***