KW
Karen W

1 reviews | Active since Jan 2018

12 Sept 2020, 09:09

Standard Bank Harassment

Hi Standard Bank keeps phoning me about a Company that I use to work for called Northweb. I am not the owner of Northweb, I only had signing rights on the account, because I had to go to the bank and draw statements, etc. I have told them numerous times that I have nothing to do with Northweb anymore and I gave them the correct information where to find the owner. They sometimes phoned me up to 15 times or more a day. I was still talking to one person when the next one was phoning me already. I can't even remember their bank account number. Also when they changed the account number or password, which ever, Standard Bank removed my nr from our own business accounts, so I don't receive messages that are crucial to our business. This is harassment and I won't take it any more.

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Replies (2)
Standard Bank
Standard Bank's reply12 Sept 2020, 23:29
Official
 
Hello Karen
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply01 Oct 2020, 11:45
Official
Good day Karen,

Please accept our sincerest apologies for the breakdown in service experienced and for the delay in responding to you.

We have received your complaint and would like to assist you further and also address your concerns around the service you received in your latest interaction with us.

Kindly note that we have escalated the matter through to the relevant area and it is currently in progress, we will keep you updated as soon as it has been resolved.

It is not our intention to cause any undue frustration and inconvenience to our valued clients.

We appreciate your support and loyalty. 

Kind regards, 
Complaint Resolution Centre