1 reviews | Active since Aug 2017

01 Aug 2017, 08:13

Standard Bank Harassment

<p>I have an outstanding loan from standard bank. I have made it clear - on every single phone call from them - that I am unemployed (since February 2016) & that I have NO means (or belongings left) to pay them at the moment. Yet I am still being phoned DAILY by their call centre staff enquiring about payment or AGAIN offering me settlement. And every single time I need to confirm my personal details when they phone ME. I have told every single call centre person that I will make a payment WHEN POSSIBLE. Can they please stop phoning me on a daily basis?!</p>

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Replies (4)
Standard Bank
Standard Bank's reply01 Aug 2017, 11:13
Official

Thank you posting your comments.

We looking into your matter and feedback will be provided shortly.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply02 Aug 2017, 11:29
Official

Thank you for posting your comments.

We attempted to contact you numerous times to no avail.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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's update02 Aug 2017, 12:07
Reviewer Update

Good day,

Thank you but I only have 1 miss call on my phone for today thus far, from (012) ********** .

I'm not sure if YOU have my correct number but your call centre most certainly does & I'm willing to supply phone records indicating that I only have 1 attempted phone call (miss call) from Standard Bank today only.

So I'm not sure how else you tried "numerously", but its the "numerously" that I am complaining about. After posting my complaint yesterday I AGAIN got a phone call from another Standard Bank call centre consultant - at 13:08 from (011) ********** - & then today's miss call.

This means I'm still being phoned by Standard Bank's staff DAILY!

's update03 Aug 2017, 10:06
Reviewer Update

Zeenath, I don't mean to be funny but I received ANOTHER phonecall just now regarding payment on my outstanding account from a standard bank call centre accountant!

It is still DAILY!!

This time from (011) ********** .