CP
Chris P
1 reviews | Active since Sept 2009
16 Nov 2022, 09:30
Standard Bank harassing customers
Standard bank has this new thing where they harass their clients from 7am in the morning until late afternoon, 6 days a week. I have spoken to the agents 3 times, telling them how and when I am paying my arrears, yet they still phone me upwards of 5 times per day, filling my cellphone mailbox and forcing me to waste my time clearing it.
I've been with the bank for 42 years now, but will be leaving as soon as my debts are paid up.
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
16 Nov 2022, 09:37Good Day Chris
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply16 Nov 2022, 09:37
Official
Good Day Chris
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
CP
Chris P's updateReviewer Update
18 Nov 2022, 08:32I spoke to someone at Standard Bank the day before yesterday about this issue. He said he would investigate and get back to me. I'm still getting about 8 calls a day, then a message saying my credit card is overdue, even though it was paid in full on the 10th of November
CP
Chris P's update18 Nov 2022, 08:32
Reviewer Update
I spoke to someone at Standard Bank the day before yesterday about this issue. He said he would investigate and get back to me. I'm still getting about 8 calls a day, then a message saying my credit card is overdue, even though it was paid in full on the 10th of November
Standard Bank's replyOfficial
18 Nov 2022, 12:30Dear Chris
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Nov 2022, 12:30
Official
Dear Chris
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
CP
Chris P's updateReviewer Update
22 Nov 2022, 12:43I spoke to the bank's social media team again the day before yesterday. He proposed a solution via email. I haven't received any mail and I'm still getting calls every day.
CP
Chris P's update22 Nov 2022, 12:43
Reviewer Update
I spoke to the bank's social media team again the day before yesterday. He proposed a solution via email. I haven't received any mail and I'm still getting calls every day.
Standard Bank's replyOfficial
22 Nov 2022, 13:18Good day Chris
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply22 Nov 2022, 13:18
Official
Good day Chris
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
CP
Chris P's updateReviewer Update
23 Nov 2022, 08:57I've already had 4 calls this morning before 9 o'clock, after sending them a mail yesterday to say my arrears of R500 would be paid by the 10th of December.
CP
Chris P's update23 Nov 2022, 08:57
Reviewer Update
I've already had 4 calls this morning before 9 o'clock, after sending them a mail yesterday to say my arrears of R500 would be paid by the 10th of December.
Standard Bank's replyOfficial
23 Nov 2022, 10:17Hi Chris
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
Standard Bank's reply23 Nov 2022, 10:17
Official
Hi Chris
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
CP
Chris P's updateReviewer Update
25 Nov 2022, 15:05I made a payment arrangement, via email, after being encouraged to do so by the Standard bank employee. I'm still getting calls every day and my mailbox is full again, so now I have to delete every message again.
CP
Chris P's update25 Nov 2022, 15:05
Reviewer Update
I made a payment arrangement, via email, after being encouraged to do so by the Standard bank employee. I'm still getting calls every day and my mailbox is full again, so now I have to delete every message again.
Standard Bank's replyOfficial
25 Nov 2022, 15:39Good day Chris
We sincerely apologize for the inconvenience.
We have followed up on this matter and we will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
We sincerely apologize for the inconvenience.
We have followed up on this matter and we will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply25 Nov 2022, 15:39
Official
Good day Chris
We sincerely apologize for the inconvenience.
We have followed up on this matter and we will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
We sincerely apologize for the inconvenience.
We have followed up on this matter and we will be in touch with further feedback.
Thank you
Kind regards
Standard Bank Help Centre
***
CP
Chris P's updateReviewer Update
28 Nov 2022, 13:14I'm still getting multiple calls every day
CP
Chris P's update28 Nov 2022, 13:14
Reviewer Update
I'm still getting multiple calls every day
Standard Bank's replyOfficial
28 Nov 2022, 13:33Good Day Chris
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Standard Bank's reply28 Nov 2022, 13:33
Official
Good Day Chris
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***
Thank you for raising your concerns with us.
We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.
Our team will be in touch with further feedback.
Kind regards
Standard Bank Help Centre
***