1 reviews | Active since May 2018
Standard Bank Harassesment
I have a prestige account with standard bank with an overdraft facility. In Dec 2017 my account was made dormant mostly as I was out of the country and using an account abroad.
On my return to SA I started using my overdraft again and almost immediately I started getting calls from "Standard Bank Pre Legal" which I think is an outsourced debt collector for stsndard bank. They keep saying im overdrawn or my acvount is in arrers and I need to settle or my credit profile will be affected.
Ive held the 2nd highest credit profile for a customer at Standard Bank Northgate in the past so I was shocked by this. I was only in 10k of my 35k overdraft...so I settled it.
when I used it again then I got calls again...sometimes 4 or 5 times a day asking that I settle my account. I was even sitting with a client waiting to be called on my mobile to join a very important meeting when these idiots from Standard Bank pre legal kept calling. We missed the meeting and Ive lost the client I was with as he felt it was unprofessional. Hes also refused to pay our costs as we hired a vehicle and accommodation for our families to go down to Durban for the meeting.....so Im out of pocket now and now short a strategic client so Ive lost a massive amount of money due to Standard Bank.
I have spoken directly to standard bank legal department whose told me theres nothing wrong with my account so I shouldnt be getting calls. Ive had my business banker look into this matter shes also confirmed theres nothing wrong with the account and it has never been in arrears. She also arranged for a private banker to look at my account and still everyone says theres nothing wrong.
I have been getting calls 4 to 5 times a day everyday since January 2018. I Just got 2 calls before writing this review.
This has now become telephony harassment and Standard Bank is directly responsible. I believe anyone thinking of opening an account with them should think twice and Standard Bank should pay me for the business ive lost because of their pre legal dept.
ive asked these idiots that phone to remove my details from their system but they said they can only make notes. Then still call me daily. Absolutely unprofessional standard bank
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
