TJ
Tyson J

1 reviews | Active since Mar 2009

08 Sept 2025, 08:48

Standard bank harasses the wrong person for vehicle payments.

Standard bank is harrasing me for outstanding vehicle payments, an outstanding banance, and the funny thing is I don't even have a vehicle financed with them at all. They have allowed a customer to purchase a vehicle and finance it through them, the customer provided a cell number, my cell number, but no confirmation was done of the sand number. They are trying to now debt collect on the number but it's my cell number. I have had this number for over 30 years When I phone VAF, They have to cheek to argue and say oh maybe it's a new number for me or oh maybe you stopped using the number for a period of time.

Pathetic pathetic service from a pathetic bank. Seems no one has the capacity or skill at standard bank to remove my number from the overdue account but would rather argue and keep sending payment threats.

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Replies (4)
Standard Bank
Standard Bank's reply08 Sept 2025, 09:02
Official
Dear Tyson, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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TJ
Tyson J's update08 Sept 2025, 10:43
Reviewer Update
It's really not difficult, remove my number from that account, how can you be trusted to handle people's money, offer loans, and call yourselves a bank when you can't do something as simple as remove my number from an account you guys *****ulently allowed, you have no processes in place to tell you an existing customer already uses that phone number so it becomes my problem? Pathetic.
TJ
Tyson J's update11 Sept 2025, 14:34
Reviewer Update
Thankyou for the assistance, unfortunately I did try call in first to resolve this issue and whoever I spoke to wasnt bothered to assist, Im happy the Hellopeter was able to assist and resolve the matter. Thankyou.
Standard Bank
Standard Bank's reply12 Sept 2025, 06:55
Official
Hello Tyson,

Thank you we are glad we could assist. 

Kindest regards, 
Standard Bank Hello Peter Team 
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