Standard Bank HAR Pereira *** 081

My husband passed away on the 16.11.2019. I had a meeting with Chicco at their wills department to get the letter of executorship on the 18.12.2019 as my late husband has a retirement annuity with Liberty Life. I have completed all the forms and liaised with SBSA on numerous occasions and it is not the 06.04.2021 and they have still not resolved the issue. They do not even reply to my e-mails giving me any updates it is just one excuse after another. It may not seem a lot of money to them however I am a single mother with two school going kids and any financial amounts due to me are helpful with regards to their schooling. I have found dealing with them frustrating and as if I am not important enough for them to sort out this issue. They lost the will and they need to rectify this which I signed forms for and the court would issue the LOE low and behold I am still waiting. I have reached the end of my patience and feel they need to sort this out once and for all. Thanks