TC
Tammy C
1 reviews | Active since Oct 2022
17 May 2023, 09:09
STANDARD BANK HAPPY TO TAKE YOUR MONEY BUT NOT ALLOW YOU TO USE IT.
Standard Bank are only too happy to hold your hard earned money. BUT heaven help you if want to use it---you do not get any help from the call centre as they have limited or incorrect information about procedures. I tried to log a ***** case against STD Bank as they are not implementing their promises (they refused point blank) and i am still waiting on confirmation they promised but yet to be delivered!
I have decided its too much trouble and anxiety to deal with incompetence - time to move.
Helpful (0)
Replies (10)0
Replies (10)
Standard Bank's replyOfficial
17 May 2023, 09:17Dear Tammy
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2023, 09:17
Official
Dear Tammy
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Please send us your ID number via private message.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 May 2023, 10:27Good day Tammy
Please be on the look out for our call.
Our team will be in touch.
Thank you
Please be on the look out for our call.
Our team will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2023, 10:27
Official
Good day Tammy
Please be on the look out for our call.
Our team will be in touch.
Thank you
Please be on the look out for our call.
Our team will be in touch.
Thank you
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 May 2023, 15:01Good day Tammy
Thank you for taking our call.
Please be advised that we will follow up on your query.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised that we will follow up on your query.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 May 2023, 15:01
Official
Good day Tammy
Thank you for taking our call.
Please be advised that we will follow up on your query.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please be advised that we will follow up on your query.
We will be in touch with further feedback.
Kindest regards
Standard Bank Hello Peter Team
***
TC
Tammy C's updateReviewer Update
22 May 2023, 09:47So I was promised a phone call from Standard Bank on Friday 19/05/2023 to give me an update on the situation that is still not resolved. I never received it.
What more can I do?? the ombudsman will hopefully be able to help.
What more can I do?? the ombudsman will hopefully be able to help.
TC
Tammy C's update22 May 2023, 09:47
Reviewer Update
So I was promised a phone call from Standard Bank on Friday 19/05/2023 to give me an update on the situation that is still not resolved. I never received it.
What more can I do?? the ombudsman will hopefully be able to help.
What more can I do?? the ombudsman will hopefully be able to help.
Standard Bank's replyOfficial
22 May 2023, 09:56Hello Tammy
Thank you for getting back to us, we have requested urgent feedback on this matter.
Our team will be in touch with you shortly.
Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested urgent feedback on this matter.
Our team will be in touch with you shortly.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply22 May 2023, 09:56
Official
Hello Tammy
Thank you for getting back to us, we have requested urgent feedback on this matter.
Our team will be in touch with you shortly.
Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us, we have requested urgent feedback on this matter.
Our team will be in touch with you shortly.
Regards
Standard Bank Hello Peter Team
***
TC
Tammy C's updateReviewer Update
29 May 2023, 15:24I have yet to have an answer to the completion to my request. Disgusted with the customer service.
TC
Tammy C's update29 May 2023, 15:24
Reviewer Update
I have yet to have an answer to the completion to my request. Disgusted with the customer service.
Standard Bank's replyOfficial
29 May 2023, 15:26Hi Tammy
Thank you for getting back to us. We will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 May 2023, 15:26
Official
Hi Tammy
Thank you for getting back to us. We will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We will follow up and get back to you.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 May 2023, 13:34Dear Tammy
Our team has responded with the final outcome of the matter via email.
Kindly reach out to us should you need any further assistance.
We sincerely apologize for any inconvenience caused.
Regards
Standard Bank Hello Peter Team
***
Our team has responded with the final outcome of the matter via email.
Kindly reach out to us should you need any further assistance.
We sincerely apologize for any inconvenience caused.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2023, 13:34
Official
Dear Tammy
Our team has responded with the final outcome of the matter via email.
Kindly reach out to us should you need any further assistance.
We sincerely apologize for any inconvenience caused.
Regards
Standard Bank Hello Peter Team
***
Our team has responded with the final outcome of the matter via email.
Kindly reach out to us should you need any further assistance.
We sincerely apologize for any inconvenience caused.
Regards
Standard Bank Hello Peter Team
***
TC
Tammy C's updateReviewer Update
30 May 2023, 13:53I, as the client, must follow up on Standard Banks incompetence. They cant even afford me a phone call to confirm the request. Where is the customer service?
TC
Tammy C's update30 May 2023, 13:53
Reviewer Update
I, as the client, must follow up on Standard Banks incompetence. They cant even afford me a phone call to confirm the request. Where is the customer service?
Standard Bank's replyOfficial
30 May 2023, 14:09Good Day Tammy
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 May 2023, 14:09
Official
Good Day Tammy
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***
Rest assured our team is working around the clock to ensure that your query gets resolved.
The team will be in contact with you.
Kind Regards
Standard Bank Hello Peter Team
***