eM
errol M

1 reviews | Active since Oct 2016

30 Mar 2020, 18:25

standard bank happy to allow ********

been getting **** mail from srtandard bank for a while now.was told to forward to info@standard bank.co.za.my question is how many must we send before getting a response.seriously considering moving to another bank

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Replies (4)
Standard Bank
Standard Bank's reply31 Mar 2020, 08:38
Official
Dear Errol
 
Thank you for posting your comment.
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support 
 
Kind regards 
 
Complaint Resolution Centre
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eM
errol M's update31 Mar 2020, 21:33
Reviewer Update
another 24 hrs has passed and still no reply to mail i have sent.i wonder how committed this bank really is to solve the problem
eM
errol M's update02 Apr 2020, 08:27
Reviewer Update
further on and i still receive the same maiols each day and still have not been contacted by the so callled investigations dept.guess its time to move my account
Standard Bank
Standard Bank's reply31 Jul 2020, 09:39
Official
Dear Errol

Matter closed.

Kind regards 
 
Complaint Resolution Centre
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