Standard bank handed a settled account in error to their legal team and does not want to take ownership and resolve the query

<p>Account no ********** 50</p> <p>Bond application turning into a there is no one point of contact. I have spent more than two hours on the phone with Standard Bank various divisions of which only once standard bank called was the one that called me. They refused to call me back. So I had to use my cellphone for lengthy calls to them. I believe that my bond was decline reason being that because the previous bond I held with them was handed to their legal team. No one even bother to phoned or email to tell me the application was declined. I had never missed a single payment on the bond that was with them. I requested the settlement amount and was quoted R324512.68. which was settled same day. (I think late June 2016 / early July 2016. The problem is that I now have been informed that I should have requested them to close the bond on settlement. I have been pushed from pillar to post and no one wants to take ownership of this query and remove legal status and re-assses the bond application. I have a very good credit record and have never missed any instalment in my life. The way that Standard Bank is treating me is unprofessional and insulating as a good standing client of standard bank. I was even given a wrong email ********** ********** via email to ask for bond cancellation. I did let them know via email that the email is incorrect. Days have gone by and no answer. My email was read and there is no anser. Can someone who still cares about customer service in Standard Bank resolve this ASAP. I find this very insulting that my settled account was handed to their legal team in error by Standard Bank and no one wants to assist.</p> <p> </p>