Standard Bank had a pretty reply BUT i still haven't received a correct complete Statement

Ongoing Incomplete Statements I have a new 5-year investment with Standard Bank & I’m supposed to receive quarterly Statements.

As per the Banking Association SA Code of Banking Practice point 6.7, the Bank Statement should indicate the Interest as well.

Both in Feb 2026 & now in May 2026 I received an STD Bank email statement with only my original investment amount.

In both cases I logged it with the Complaints Resolution Centre but this a painful process. Contacting them & going through the recorded options & then the authentication process seems like it takes about 10 minutes. I’m also not always available when Std bank wants to phone me. Why must I speak to anyone anyway & run the risk of being ****med by giving my personal information over the phone, I refuse.

Why not just resend me a CORRECT & COMPLETE email STATEMENT- this is Standard Bank’s ongoing errors that is becoming very time consuming & annoying. Both times the customer service people blames STD Bank’s IT people for the incomplete statements. It seems ongoing problems doesn’t get fixed at Standard Bank but instead time-consuming phone calls MUST be accepted to the fix problem.

STANDARD BANK REPLY & YET I STILL HAVENT RECEIVED A STATEMENT since 28 May

Dear Heather,

Thank you for bringing this issue to our attention.

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.

We sincerely apologise for any inconvenience or unwarranted frustration this has given you.

Kindest regards, Standard Bank Hello Peter Team ***********