FW
Frank W
1 reviews | Active since Nov 2023
15 Jan 2025, 13:41
Standard Bank hack
My accounts were hacked and cleaned out on the morning of the 3rd January 2025. Till now the bank has done nothing to recover my money. 12 days have passed with no solution. Bank simply doesn't care about people anymore just profits. Customer service went out when COVID arrived and has not come back. The only thing increasing every year are "service charges" ??? No service, no help, no care !
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
15 Jan 2025, 14:25Dear Frank,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's reply15 Jan 2025, 14:25
Official
Dear Frank,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team ***
Standard Bank's replyOfficial
16 Jan 2025, 12:50Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply16 Jan 2025, 12:50
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
FW
Frank W's updateReviewer Update
16 Jan 2025, 20:39Sorry i missed your call, Called back to the missed call number 4 times asking for a call back as the message indicates. Await return call.
FW
Frank W's update16 Jan 2025, 20:39
Reviewer Update
Sorry i missed your call, Called back to the missed call number 4 times asking for a call back as the message indicates. Await return call.
Standard Bank's replyOfficial
17 Jan 2025, 07:40Dear Frank
Please confirm a convenient time we can call you.
Looking forward to your feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Please confirm a convenient time we can call you.
Looking forward to your feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 07:40
Official
Dear Frank
Please confirm a convenient time we can call you.
Looking forward to your feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Please confirm a convenient time we can call you.
Looking forward to your feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
FW
Frank W's updateReviewer Update
17 Jan 2025, 08:28Between now and 10.00 or after 11.00 today will be fine with me.
FW
Frank W's update17 Jan 2025, 08:28
Reviewer Update
Between now and 10.00 or after 11.00 today will be fine with me.
Standard Bank's replyOfficial
17 Jan 2025, 09:23Thank you for sharing Frank. We have requested our team to look into this matter and assist you accordingly.
Standard Bank's reply17 Jan 2025, 09:23
Official
Thank you for sharing Frank. We have requested our team to look into this matter and assist you accordingly.
FW
Frank W's updateReviewer Update
17 Jan 2025, 09:27Awaiting your call and solution to my problem
FW
Frank W's update17 Jan 2025, 09:27
Reviewer Update
Awaiting your call and solution to my problem
Standard Bank's replyOfficial
17 Jan 2025, 13:28Our team will reach out to you. Please be on the look out for our call.
Standard Bank's reply17 Jan 2025, 13:28
Official
Our team will reach out to you. Please be on the look out for our call.
Standard Bank's replyOfficial
17 Jan 2025, 14:01Thank you for taking our call.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jan 2025, 14:01
Official
Thank you for taking our call.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
FW
Frank W's updateReviewer Update
20 Jan 2025, 10:57I was contacted on Friday 17th January 2025 by Std Bank and now told the investigation will now take 4-6 weeks as it may involve existing staff in the banks. I, as a pensioner, am now expected to live off nothing while the Banks investigate!!!! I think the Ombudsman is the next step. Will start that today.
Stay away from Standard bank for now.
Stay away from Standard bank for now.
FW
Frank W's update20 Jan 2025, 10:57
Reviewer Update
I was contacted on Friday 17th January 2025 by Std Bank and now told the investigation will now take 4-6 weeks as it may involve existing staff in the banks. I, as a pensioner, am now expected to live off nothing while the Banks investigate!!!! I think the Ombudsman is the next step. Will start that today.
Stay away from Standard bank for now.
Stay away from Standard bank for now.
Standard Bank's replyOfficial
20 Jan 2025, 11:09Good day Frank,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jan 2025, 11:09
Official
Good day Frank,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***