Standard Bank H/L Substitution

I am trying to process a substitution on my home loan account, this is a process that I was told takes 10 working days, but here I am almost two/three months later and this hasn't been finalized. <br> <br> I am really disappointed in how long this has taken, also the fact that no one has come back to give me feedback about what is happening. The app was deleted & I had to call to find out what was happening, even then the feedback was vague. The app was recaptured/reinstated on the 4th Feb, still nothing was done with the app. An escalation was sent on the 23rd Feb again but till today nothing has happened with this application.<br> <br> I am deeply disappointed as a loyal client to Standard Bank at the level of service I have received mostly as an Ex-Staff member I would expect to be treated a lot better. <br> <br> It seems as though SBSA is no longer interested in my business if that is the case my I ask that you let me know and not just keep quiet and keep me in the dark. <br> App no. ***<br> Ref no. ***<br> Acc no. ***