Standard Bank Grove Mall - Will make you wait hours NO CUSTOMER SERVICE

I had the unfortunate experience to recently visit your Grove Mall branch. The service received was pathetic to say the least. On the first occasion - I had to wait longer than an hour in a queue behind 3 people to collect my card, in the second instance my mom had to wait more than two hours to fix her email for internet banking on a new phone. ALL clients in the bank complain on this as the staff takes 40+ minutes to serve a single client. I really dont know what is going on but if you dont do something about the service level in this branch you are going to lose ALLOT of clients. Implement a ticketing system asap so you can see what clients are experiencing. I will rather move banks than go into the Grove branch again. You are wasting money keeping open the branch with the current staff members that is there.