Standard Bank grotesque bank

If I can give anyone safe advice, it would be to not bank with Standard Bank. I have a banker, second one, who, like the first one does zero to assist me. I pay for this service. I have had problems with them for over a month now. They failed to stop a card and that’s when everything started. It seems, according to an agent, that the ***** department has decided to decline certain card transactions and since last week, eft’s. It is impossible to sort this out. I am now incapable of doing transactions unless the ***** department ok’s it. My money, but apparently Standard Bank decides who I can do business with. My prestige banker only ever says that she has escalated the matter but nothing gets done. No wonder people hate this bank.. I feel exactly the same!