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Stewart M
1 reviews | Active since Oct 2020
19 Nov 2025, 09:18
Standard Bank Gross Service
What actual *******! 😡 I'm writing this message while fuming! I went to the Karaglen Standard Bank branch on Friday, 31 Oct 2025, to update my profile, submitted all required docs, and now you're telling me my account's been restricted? I get this info this morning when my transaction doesn't go through. Unbelievable! I called Standard Bank, and they tell me to go back to the branch with the SAME DOCS I submitted 3 WEEKS AGO!!! Are you kidding me?! I'm downtown in the mines, year-end chaos is real, and I'm being inconvenienced like this. Serious question, what's going on with your systems? Can't you see the docs I submitted? This is unacceptable, Standard Bank. Fix this NOW! Account restricted, no notice, and now I'm stuck in this mess. Expect a formal complaint.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
19 Nov 2025, 09:27Dear Stewart
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
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Standard Bank's reply19 Nov 2025, 09:27
Official
Dear Stewart
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regard
Standard Bank Hello Peter Team
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Stewart M's updateReviewer Update
19 Nov 2025, 09:39Hi there, I'm really getting frustrated now. I've already done my FICA at the Karaglen branch on October 31, 2025, and I've given them all the necessary documents. Can't they just check with them instead of asking me to do it all over again? I've already done my part, and now you're telling me there's an issue. Can someone please just sort this out? I've got money to send, and it's urgent!
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Stewart M's update19 Nov 2025, 09:39
Reviewer Update
Hi there, I'm really getting frustrated now. I've already done my FICA at the Karaglen branch on October 31, 2025, and I've given them all the necessary documents. Can't they just check with them instead of asking me to do it all over again? I've already done my part, and now you're telling me there's an issue. Can someone please just sort this out? I've got money to send, and it's urgent!
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Stewart M's updateReviewer Update
19 Nov 2025, 09:49Noted, will do. Appreciate the update, will wait for further feedback.
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Stewart M's update19 Nov 2025, 09:49
Reviewer Update
Noted, will do. Appreciate the update, will wait for further feedback.
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Stewart M's updateReviewer Update
19 Nov 2025, 10:52What is the turn around time? As I still need to make my payment ASAP.
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Stewart M's update19 Nov 2025, 10:52
Reviewer Update
What is the turn around time? As I still need to make my payment ASAP.
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Stewart M's updateReviewer Update
19 Nov 2025, 12:01I wanted to express my sincere gratitude for the excellent service provided by Thabisile (HelloPeter) and Lebogang at Standard Bank, Karaglen.Your assistance in removing the restriction on my account was prompt and efficient, and I appreciate the time and effort you took to resolve the issue.
Thank you for your dedication and commitment to customer satisfaction. Please accept my appreciation for a job well done
Thank you for your dedication and commitment to customer satisfaction. Please accept my appreciation for a job well done
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Stewart M's update19 Nov 2025, 12:01
Reviewer Update
I wanted to express my sincere gratitude for the excellent service provided by Thabisile (HelloPeter) and Lebogang at Standard Bank, Karaglen.Your assistance in removing the restriction on my account was prompt and efficient, and I appreciate the time and effort you took to resolve the issue.
Thank you for your dedication and commitment to customer satisfaction. Please accept my appreciation for a job well done
Thank you for your dedication and commitment to customer satisfaction. Please accept my appreciation for a job well done
Standard Bank's replyOfficial
19 Nov 2025, 12:05Dear Stewart,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Standard Bank's reply19 Nov 2025, 12:05
Official
Dear Stewart,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help.
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
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