MF
Mike F
1 reviews | Active since Mar 2015
01 Aug 2024, 10:02
Standard Bank Gross Negligence
Gross negligence by Standard Bank ***** department. In December 2023 my current account was plundered. An unprecedented 59 transfers took place with NO DETECTION nor QUERY from Standard Bank. As the CUSTODIAN of my accounts it would be reasonable to expect a level of vigilance and responsibility. To date this matter is not resolved.
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Replies (2)
Standard Bank's replyOfficial
01 Aug 2024, 10:45Dear Mike,
Kindly allow us to extend our sincere apologies for the inconvenience and frustration caused by this unfortunate incident and unsatisfactory outcome.
Kindly allow us to extend our sincere apologies for the inconvenience and frustration caused by this unfortunate incident and unsatisfactory outcome.
We understand that the matter has been referred to the Banking Ombudsman.
Please refer to their inquiry findings.
Kind regards
Standard Bank Hello Peter Team
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Standard Bank's reply01 Aug 2024, 10:45
Official
Dear Mike,
Kindly allow us to extend our sincere apologies for the inconvenience and frustration caused by this unfortunate incident and unsatisfactory outcome.
Kindly allow us to extend our sincere apologies for the inconvenience and frustration caused by this unfortunate incident and unsatisfactory outcome.
We understand that the matter has been referred to the Banking Ombudsman.
Please refer to their inquiry findings.
Kind regards
Standard Bank Hello Peter Team
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MF
Mike F's updateReviewer Update
03 Aug 2024, 02:59Please advise as to when the descisision of the ombudsman can be expected it is seven months now since this problem started
MF
Mike F's update03 Aug 2024, 02:59
Reviewer Update
Please advise as to when the descisision of the ombudsman can be expected it is seven months now since this problem started