JV
Jaco V
1 reviews | Active since Nov 2018
19 Nov 2018, 19:11
Standard bank greed.
How Standard bank treats pensioners when they need help is disgraceful. My 69 year old mom requested statements from STD Bank so she could prove to the Municipality that she paid her account that apparently is suddenly R68000, only to be told it will cost her R2000 to get the statements. How does that work? She was then told that until she has more than R2000 in her account they won’t help her because they will deduct it of her account straight away. Obviously my mom cannot afford it and had to leave the bank. BTW, my mom has been with STD bank for over 50 years. Thanks for your help STD bank, you really know how to treat your customers. It’s just take, take and take.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
20 Nov 2018, 09:56Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply20 Nov 2018, 09:56
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
JV
Jaco V's updateReviewer Update
20 Nov 2018, 10:05What am I supposed to do with this automated reply????? How are you going to help??? Give some answers thanks please.
JV
Jaco V's update20 Nov 2018, 10:05
Reviewer Update
What am I supposed to do with this automated reply????? How are you going to help??? Give some answers thanks please.
Standard Bank's replyOfficial
20 Nov 2018, 13:42Dear Jaco Visser
Thank you once again for posting your comments.
I refer to our email correspondence with each other and telephonic conversation. I can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and telephonic conversation. I can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Nov 2018, 13:42
Official
Dear Jaco Visser
Thank you once again for posting your comments.
I refer to our email correspondence with each other and telephonic conversation. I can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and telephonic conversation. I can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
JV
Jaco V's updateReviewer Update
20 Nov 2018, 20:08Clint, thank you very much for sorting out my moms issues with Standard Bank. You have done it in a very professional an friendly manner. Thanks for saving my mom R2000.
JV
Jaco V's update20 Nov 2018, 20:08
Reviewer Update
Clint, thank you very much for sorting out my moms issues with Standard Bank. You have done it in a very professional an friendly manner. Thanks for saving my mom R2000.