Standard Bank, Grassy Park Poor Service

Standard Bank Grassy Park, Cape Town. Saturday 24 February 2018, 10:25am: deposited R1650.00 via Standard Bank ATM - 10:27am ATM 'swallowed' the money and gave a receipt stating a technical problem. No money was returned. -I then entered the bank, No manager on duty. I was told that I had to follow procedure and stand in the queue. -I eventually got to see the Enquiries lady around 11:00am. Me: Morning, I am Leslie Marthinussen, and who am I speaking to. (not one of the staff, including the supervisor, was wearing a name badge or identification) Staff member: I won't give me name, only once I have heard your query will I give you my name.

She refused to give her name until I told her what my problem was. Even after I had told her what had happened at the ATM, she said that her name will appear on the query form. One can hardly make out the name as it was scribbled on the query form. There were 2 ladies working the enquiries section. The other staff member seemed clueless as her own colleagues commented that she was, 'breaking all the pc's she works on'. I later heard that she was from the Kenilworth Branch. They seemed to find it quite funny, forgetting that people were waiting in excess of 30 minutes to be assisted.

I don't know if this lack of service is due to the area the bank is in. I heard comments that this type of service would never occur if the bank was in a different area. Insinuating that it is because the bank is in a 'coloured' area , hence the poor service.

I am not surprised at the poor level of service received at the bank. I went back on Monday 26 Feb, and was told that there is still no manager on duty. How does this bank function without a manager on duty. I noticed that still not one of the standard Bank staff wore any form of identification.

Leslie Marthinussen Query Number: ********** 379