MF
Mike F

1 reviews | Active since Mar 2015

08 Jun 2024, 09:18

Standard Bank Grabouw

Phenomenal service by Tamsyn The customer service contact point at the Grabouw Branch of Standard Bank Tamsyn is a real asset to the brand of Standard Bank. In fact Tamsyn would be an asset to any organisation that she chooses to work for A really excellent example of a customer centric staff member

0
Replies (11)
MF
Mike F's update08 Jun 2024, 09:26
Reviewer Update
Standard Bank ***** division are unfortunately not in the same league. I had 59 unauthorised bank transfers go out of my current account in December 2023 whilst in hospital. Now six month down the track. The matter is still not resolved. Having been a customer of Standard Bank for over 50 years I can only regard this as Gross negligence on Standard Bank’s watch. As the guardian of my account, the ***** department should have noticed that the rate of transactions, which went into the MC August account was unusually high (Sometimes up to four transfers in a single day) They should have detected this and frozen the account by the 7/12/2024. Which would have prevented this large amount of *****ulent transfers from taking place.
Standard Bank
Standard Bank's reply08 Jun 2024, 09:33
Official
Good day Mike 

Thank you for taking the time to rate us positively and give us such excellent feedback. 

We have sent your lovely words to Tamsyn.

We truly appreciate it.

Our consultants will reach out to you shortly to obtain further information with regards to your outstading issues. 

Kindest regards
Standard Bank Social Media Team 
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MF
Mike F's update08 Jun 2024, 11:47
Reviewer Update
Thank you to help you the case no is as follows
043456

Rgds. Mike ***an
Standard Bank
Standard Bank's reply08 Jun 2024, 12:26
Official
Good day Mike

Although we called, we were unable to reach you.

Please include a time that is convenient for us to reach you. 

We look forward to hearing from you.

Kind regards 
Standard Bank Hello Peter Team
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MF
Mike F's update08 Jun 2024, 13:32
Reviewer Update
Hi Team

I did the calls but was unfortunately driving. Early mornings pre 08.00 are best for me. Rgds. Mike
Standard Bank
Standard Bank's reply08 Jun 2024, 14:35
Official
Good day Mike 

Thank you for update.

We will advise our consultant to reach out to you.

Kind regards
Standard Bank Hello Peter Team
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MF
Mike F's update10 Jun 2024, 09:32
Reviewer Update
By the looks of it hell will freeze over before SB reaches out to try to resolve this problem
MF
Mike F's update10 Jun 2024, 15:54
Reviewer Update
Still looking. I spent 45 minutes in the call center trying to get a human to answer the phone
Standard Bank
Standard Bank's reply10 Jun 2024, 16:39
Official
Dear  Mike

Thank you for reaching out to us.

Please note that we have followed up with our team.

We will be in touch with further feedback.

Kind regards
Standard Bank Hello Peter Team
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MF
Mike F's update10 Jun 2024, 17:32
Reviewer Update
Missed call ? Tried to call back. Round and round we go in the call center.
Standard Bank
Standard Bank's reply10 Jun 2024, 17:42
Official
Dear Mike 

We will share this information with our team.

We will be in touch with further feedback.

 Kind regards
Standard Bank Hello Peter Team
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