CJ
Cornelius J
1 reviews | Active since Sept 2018
27 Jun 2025, 17:21
Standard Bank Gorex
My son, Adriaan Cronje with ID no ***, works for Zimex, a Swiss company. His salary has been paid by the company but it is now sitting in Standard Bank Forex since 25/06/2025. Enquiries by him three Times says "it is in progress" and nothing else and the money does not get paid over into his account. Apparently the Forex department can only be reached by email and what I said previously is the only response.
I think this handling of this matter is not acceptable. One has financial obligations to fulfill.
Helpful (0)
Replies (7)0
Replies (7)Standard Bank's replyOfficial
27 Jun 2025, 17:27Dear Cornelius,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jun 2025, 17:27
Official
Dear Cornelius,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
CJ
Cornelius J's updateReviewer Update
28 Jun 2025, 15:10Standard Bank Forex actually only acknowledge receipt of my son, Adriaan Cronje's ( ID no ***) problem but nothing happened and the money is still not in his account and Monday the debit orders is going off. What is Standard Bank going to do about the delay in paying over the money and the debit orders that will not be honoured. My son current is working in Haiti and he is dependent on Standard Bank doing their bit timeously. Forex responded with reference numbers PPB*** and PPB*** on his emails requiring what is going on. Sorry to say nothing further happened. I believe this speaks of incoponentsy.
CJ
Cornelius J's update28 Jun 2025, 15:10
Reviewer Update
Standard Bank Forex actually only acknowledge receipt of my son, Adriaan Cronje's ( ID no ***) problem but nothing happened and the money is still not in his account and Monday the debit orders is going off. What is Standard Bank going to do about the delay in paying over the money and the debit orders that will not be honoured. My son current is working in Haiti and he is dependent on Standard Bank doing their bit timeously. Forex responded with reference numbers PPB*** and PPB*** on his emails requiring what is going on. Sorry to say nothing further happened. I believe this speaks of incoponentsy.
CJ
Cornelius J's updateReviewer Update
28 Jun 2025, 19:13This actually says nothing. Still don't know what the problem is. This confirms that nothing has been done since yesterday afternoon.
CJ
Cornelius J's update28 Jun 2025, 19:13
Reviewer Update
This actually says nothing. Still don't know what the problem is. This confirms that nothing has been done since yesterday afternoon.
Standard Bank's replyOfficial
29 Jun 2025, 09:28We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply29 Jun 2025, 09:28
Official
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
CJ
Cornelius J's updateReviewer Update
30 Jun 2025, 18:59I am so disgusted with Standard Bank a Standard Bank Forex as promised per their last reply nothing has happened and Adriaan's money, despite being paid over on 25/06/2025 over by Zimex, the money is still not paid over to Adriaan's account. The only reasonable explanation is that Standard Bank Forex has made a mistake with paying over Adriaan's money and nothing let their client suffer while the trying to sort out the problem they caused or they just earning money by keeping back his money. I am considering to publish this review and their responses very wide.
CJ
Cornelius J's update30 Jun 2025, 18:59
Reviewer Update
I am so disgusted with Standard Bank a Standard Bank Forex as promised per their last reply nothing has happened and Adriaan's money, despite being paid over on 25/06/2025 over by Zimex, the money is still not paid over to Adriaan's account. The only reasonable explanation is that Standard Bank Forex has made a mistake with paying over Adriaan's money and nothing let their client suffer while the trying to sort out the problem they caused or they just earning money by keeping back his money. I am considering to publish this review and their responses very wide.
CJ
Cornelius J's updateReviewer Update
01 Jul 2025, 08:45This is your response every time but nothing happens. Sta DARD bank has know be sitting with the money for 7 days and standard bank ought to pay interest for this very bad device to a client.
CJ
Cornelius J's update01 Jul 2025, 08:45
Reviewer Update
This is your response every time but nothing happens. Sta DARD bank has know be sitting with the money for 7 days and standard bank ought to pay interest for this very bad device to a client.
CJ
Cornelius J's updateReviewer Update
02 Jul 2025, 13:53Your International Payment is not in contact with my son. He only receive a message that the matter is in progress. They can only phone him on his no *** per whatsapp he is in Haiti.My son and I tried to Phone Kirsten on *** or Charles on ***. Only an answering machine that says they will call back but no response. This is the worst service anyone can expect from his bank.
CJ
Cornelius J's update02 Jul 2025, 13:53
Reviewer Update
Your International Payment is not in contact with my son. He only receive a message that the matter is in progress. They can only phone him on his no *** per whatsapp he is in Haiti.My son and I tried to Phone Kirsten on *** or Charles on ***. Only an answering machine that says they will call back but no response. This is the worst service anyone can expect from his bank.
