Standard Bank Good Will or Cheap cover up ?

Standard Bank Why keep any ***** secrete ? After opening an email attachment, I was quickly de*****ed of R23400 Standard Bank blame me for opening the link but can't explain how exactly the *****ster was already inside their Bank account ?

While the ***** was happening, Standard Bank was being informed. According to the other bank involved, there was enough time to freeze all accounts involved, but somehow Standard Bank were not capable when it matters most.

Eventually I received the following letter. (which they want to keep ! I wonder why ?)

***** Risk Management ***** Investigations

2025-06-19 GEORGE & ANNIE STARK HOMES BELLVILLE 7530 Dear Mrs. DOROTHY DC HART “Without Prejudice” SUBJECT: GOODWILL SETTLEMENT OFFER We want to thank you for your patience and affording us an opportunity to investigate your incident. The bank truly empathizes with your current situation whereby an incident of ***** occurred and was reported on 30.04.2025 against your digital banking profile (), with reference 63212. We have taken the time to consider our records and consult with the relevant stakeholders in order to understand the circumstances surrounding the incident. We understand how upsetting incidents such as these can be, and we apologize for any distress and inconvenience which may have been caused by this incident. We value you as a customer and deeply regret any ***** related losses you may have suffered. Your patience and understanding during this time of hardship and uncer*****y is truly appreciated. Based on the information you provided to the bank as well as the facts and documents available, it is our understanding that the below transactions are in dispute and are alleged to have been *****ulent

*****ulent. Transaction date Transaction time Transaction amount Transaction type 2025-04-30 00:00:00 10.12.03 R 23400 To: STACK H *****ulent account at STD Bank Note: Our statements reflect business dates only, which means any transaction on a Public Holiday or a Sunday or after 7pm on any business day will reflect on your statement the next business day. Payments to agent banks may take two to 72 hours to reflect.

Outcome of the investigation We have concluded the investigation and confirm that the bank attended to the matter in accordance with the prescribed policies and processes, and we could find no fault on the bank’s part. The above transaction/s took place before the *****ulent activity was confirmed and the digital username subsequently blocked by the bank. Our investigation has revealed that another device accessed your digital banking profile () on (Internet Banking IBR) on (30.04.2025) using your digital banking credentials (username and password) and the associated system-generated OTPs (One-Time PINs) were successfully validated to allow the device to access your digital banking profile and conduct the transaction/s listed above. This occurs if your digital banking credentials and the associated system-generated OTPs were compromised through phishing, smishing or vishing or other methods as Standard Bank does not store or keep any of your digital banking passwords or app codes nor are any of the system-generated OTPs stored by the Banks’ systems. We value our relationship with you and, as a gesture of goodwill we offer you (Mrs. DOROTHY DC HART) an amount of R 5,850.00 in settlement of this matter. This offer is made without prejudice, without admitting any liability on the part of the bank and will be in full and final settlement of all claims against the bank in respect of this complaint. The offer and settlement are strictly confidential, and we humbly request that you do not communicate any detail about it without receiving prior consent from the bank. In the event that you fail to keep this confidential, the bank may ask you to repay the amount of R 5,850.00 together with interest and any other legal costs incurred herein. Kindly notify us of your acceptance of the goodwill offer based on the terms and conditions set out in this letter by (2025-07-03) by responding to this email. Should you require any further information or details regarding this matter, please contact us by sending an email to ******** or chat with us through the help centre on the SBG Mobile APP We have attached for your convenience and assistance a ***** Customer Awareness Brochure which provides awareness information to safeguard yourself and your loved ones in the future against *****. Please fami****ize yourself with the pack and contact the trusted Standard Bank ***** division on the details below if you suspect any *****ulent activities. Yours Sincerely, ***** Risk Management Standard Bank Digital ***** Department Standard Bank Centre 7 th Floor 3 Simmonds Street Johannesburg 2 001 / PO Box 61690 Marshal l town 2107 South Africa Tel . ***/ standardbank. co.za The Standard Bank of South Africa Limited (Reg. No. 1962/000738 /0 6) Authorised financial services and registered credi t provider (NCRCP15) Di rectors: NMC Nyembezi (Chai rman) SK Tshabalala * (Chief Executive Of f icer ) LL Bam PLH Cook A Daehnke * OA David-Borha1 GJ Fraser -Moleketi GMB Kennealy BJ Kruger Li Li 2 JH Maree NNA Matyumza ML Oduor -Ot ieno3 RN Ogega 3 Fengl in Tian2 Company Secretary: K Froneman – 2025/04/08 * Execut ive Di rector 1 Niger ian 2 Chinese 3 Kenyan