Standard bank Golden Walk

I have had a ridiculous experience with standard bank. Specifically Standard bank Golden walk with the branch manager Portia Biloane. So i was strapped for cash and called for my 32 day account to be paid out. Which they did. So i didnt notice there was additional funds paid out to me. What happened then was the manager (just to state, i have NEVER banked or been to Germiston before) called me to say additional funds got paid into my account. I was completely caught offguard with that and then she asked me so what are you going to do about it. I was shocked and then i said she must call me following day as in the first place she was rude and i didnt even know what to say. So i never received a call. My account is frozen. And i now have to go to the branch. After a mess up from them.