Standard bank going down the drain?

Absolutely pathetic service! Was in Wellington branch Friday 28 10 22 for 2 and a half hours to find out why my virtual card doesn't want to work paying my supplier. The consultant phoned helpline 3 times, waiting for about 20 minutes each time... everytime another apartment, eventually they dropped the call and I had to go. Monday I TRIED phoning myself... the very same thing, waiting dropping calls. I sent 2 complaints via email, both came back, addresses WRONG on website!! Went in today AGAIN, after an hour they said they will investigate and off I went just to receive a sms... card nr not validated... phone so and so number! To hold on forever again? Why not give me a SOLUTION instead of asking ME to phone in again! I am so on my way to another bank, really this is ridiculous!!