MB
Michele B

1 reviews | Active since May 2019

29 Mar 2023, 11:24

Standard Bank - glorified tellers

If I could actually give them zero stars I would. Seems as though everyone in the bank is just a glorified teller without the ability to actually help with any banking queries. Not to mention that you have to wait over an hour to see someone to tell you they can't help you when this could have been relayed by the person in front who asks why you are there to begin with. Now I'm waiting for their call centre to pick up and see if anyone there can actually help...10 minutes and counting. An absolutely pointless banking institution, if you can bank elsewhere, you should.

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Replies (2)
Standard Bank
Standard Bank's reply29 Mar 2023, 11:25
Official
Dear Michelle  

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply29 Mar 2023, 16:50
Official
Good day Michelle

We appreciate you taking our call.

We are pleased that you and our Branch Team were able to come to a mutually agreeable conclusion.

If you need any further help, don't be afraid to get in touch with us.

Enjoy your evening as well.

 Kindest regards
Standard Bank Hello Peter Team 
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