Standard Bank Glidges, give customers stress

Good Day I have been struggling since Monday to get my money to be paid back, since there was an error on their system. They are sending me up down and don't give me answers can't pay back my money.

See one of the emails I have send to standard bank:

"I was at Standard Bank Worcester on 2023/11/09 where I called telephonically Standard Bank Help Desk. The consultant advised me to go back to Shoprite and asked them to reply via email with the authorization number that you guys provided.

When I asked the supervisor at Shoprite, she said that Standard Bank send Shoprite feedback about faulty systems of the Bank and that they fix the problem and pay back money's of affected clients.

Now I don't know why I did not get back my money in my bank account. It's been a problem since Monday and now Shoprite as I went back, said, that they send you guys my bank account that was affected by the technical fault of standard bank.

Please check your emails and systems

I need my money, because I need to pay for transport to my uncle's funeral tomorrow morning

My Details

Cyril Edward Louis Davies ID nr ‪***‬

Contact Number

Davies CEL"

As seen above, this was one of the emails I have send them, they only rep**** in saying that they will look into the matter.

Their customer service is really poor. According to message they have send to Shoprite, they would have re inbursed all customers that were affected by the Standard Bank System Eror, on Tuesday 7th November 2023...to date no money received back into my account