Standard Bank giving an 72 year old the cold Shoulder.

<p> On 24 Aug 2016 08:40 My mother tried to draw money at an Autobank E866 in Sasolburg. An african man was busy on the keyboard. She wanted to use the second ATM and he told her it is broken. He then told her that she can draw money at the ATM that he just used. She inserted her card and made sure that he was not behind her, he then came from her right hand side and pressed four buttons and she did not see her card coming out. He said she have to go to her bank because her card was taken. Another man came and told her that her card was ******. She inserted her stop card and got a slip telling that her card was stopped and she must go to her bank. She did so and the teller told her that the stop card is not working anymore. There was already a R1000.00 drawn and then the man put in R580.00 petrol at Vaalpark Sasol garage at 09:40 this was after her card was cancelled in the bank at 08:53. Today the 12 th of September they told her she will not get her money. She is 72 years old and I Johann Steffen looks after her, she cannot lose R1580.00 and it was not her fault for getting ******. Please check the camera's at the garage and the ATM. Please help. </p>