eC
elana C

1 reviews | Active since Mar 2013

19 Nov 2018, 20:45

Standard bank gives you an overdraft without you knowing

I have a check account at standard bank, i then went on maternity leave. The day i finished work i went to standard bank cape gate branch and spoke to an agent asking them to please stop my debit orders for the 3 months i won't be earning a salary. They refused to help. When I told him that when I received my little bit of uif i am going to lose it to the costs on the account. He told me to use my savings account. They cant help me. I ended up going back to work 3 months later and my account was +-R1500 in arrears with bank charges. When i received half a salary the first month they took R700 from my savings account. We had a fight and i got some of it back. Now this bank took those bank costs and call it an overdraft (witch i dony have) and handed me over to attorneys.. For bank charges i begged the bank to help me avoid. Now please standard bank please show me where i signed for an overdraft and please show me where I used it.. I tried paying off the account, but how if they charge R60+ a month in charges extra. This bank keeps putting people deeper in debt without a care in the world instead of assisting their clients.

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Replies (2)
Standard Bank
Standard Bank's reply20 Nov 2018, 09:56
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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eC
elana C's update30 Nov 2018, 07:34
Reviewer Update
Okay in friday 23 November standard bank eventually phones me. I tried to negotiate the guy said he will phone me back with a resolution. I am still waiting. In the meantime i get threats from the lawyers they handed me over to. Judgements and garnish orders they want to put on me for debt i did not ask for. I am still awaiting a resolution or i will take this further.