Standard bank gives public middle finger

I have seen a business doing wrong like the fact is standard bank has the highest charges for immediate transfer There bank charges are very high too They charge after 3 times for a pin reset on ucount rewards . I brought all these issues to there attention now this lady of standard Lucille Hendricks tell me on email that the email is proof that they will only charge after 3 attempts ,standard bank don't fix the issue by not charging at all they rather say our email is proof we only charge the third time ,so there's no change in policy but rather arrogance of we are right .this type of business is not acceptable and they not willing to change so they actually give the public the middle finger ,take note people they the highest charges on immediate transfer and bank charges change banks rather it's not acceptable from standard bank