Standard Bank gives incompetence a total new meaning

<p>How on this earth is it possible that there is no way to get hold of the Standard Bank branches? To phone the 086 numbers, be on the line forever (that's how it feels) & then to be put through to the branch with phones ringing & eventually cut off is seemingly Standard Bank's way of customer service! I'm currently busy with a complaint letter to the Complaints Dept in order to get a reference number to take Standard Bank to the Ombudsman. It is absolutely impossible for Standard Bank to determine the difference between myself & my husband! Our ID numbers are changed around, we ALWAYS have problems with the renewal of cards. Simple instructions is an absolute nightmare to be carried out by Standard Bank!! We've cancelled our Bond, I've closed my account & yes, Standard Bank is not phased by this ... but my concern is that our personal details are in the hands of people giving incompetence a total new meaning. Will Standard Bank respond? Well, let's see .... </p>