Standard bank given no permission

Item: Standard Bank
Rating: 1
Author: Bradley Van der Bijl

My wife Luzaan Julius has a big problem with std bank.. They giving out personal information to other banks without asking permission.. No consultant called to ask her can a statement be send to Absa bank.. The consultant just sent it.. And afterwards std bank sent an SMS.. Std bank will be held reliable for this. And they still want my wife to call the ***** department of std bank.. Who's fault is this.. Somebody better get back to me immediately.. And sort out ur ****.. Does it take 3 days to sort your **** out.. And they make excuses for everything.. We want to hear the recording of this call.. Standard bank please sort it out.. Call us now.. This will land in the papers

Helpful (0)

Replies (3)

BVdB

Bradley Van der Bijl's updateReviewer Update

21 Feb 2020, 11:07

So I guess standard bank is not going to get back to us.. Where are the ceo's and managers.. The nerve of standard bank.. We should call they ***** department.. When its their fault.. We want to hear the recording of that call asking permission but I guess there is no call.. Only an SMS sent to my wife.. When the bank statement was sent already.... to ABSA bank.. So will the CEO please call my wife now.. One manager told my wife she is sorry that the statement was sent and that call was recorded.. So Standard bank is taking and saying and taking fault

BVdB

Bradley Van der Bijl's update21 Feb 2020, 11:07

Reviewer Update

Standard Bank's replyOfficial

23 Feb 2020, 04:14

Hello Bradley

Thank you for your posting.

It is always pleasing to receive such complimentary remarks regarding the excellent service provided, your positive feedback is appreciated.

We are delighted to hear of your wonderful experience.

Kind regards

Tshilidzi Mulaudzi

Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply23 Feb 2020, 04:14

Official