JB
Justin B
1 reviews | Active since Dec 2021
06 Dec 2021, 19:15
Standard Bank Gezina disaster
Horrible service at Gezina branch. Customers are sitting outside in the sun for hours with NO movement in the queue. I just needed to collect a card but after waiting more than an hour and still not being close to the the front of the queue, I just left. Same happened earlier the week as well. Inside there were apparently only 2 consultants that had to assist all customers. Why do you call this a branch if there are only 2 staff members working. I still need my card and I am not willing to wait hours for it again!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
06 Dec 2021, 19:37Dear Justin B
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply06 Dec 2021, 19:37
Official
Dear Justin B
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Standard Bank's replyOfficial
08 Dec 2021, 17:03Dear Justin B
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
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***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Standard Bank's reply08 Dec 2021, 17:03
Official
Dear Justin B
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today.
We appreciate your support and loyalty.
Kind regards,
Customer Resolution Centre
***
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