Standard bank getting you into arrears.

I would just like to inform people, NOT TO OPEN UP AND ACCOUNT WITH THEM, FOR A YEAR I'VE BEEN GOING TO STANDARD BANK IN TOWN FOR MY CHEQUE ACCOUNT CARD-THEY SENT IT TO THE WRONG BANK, EVERY TIME I WENT TO THE BANK TO ASK FOR MY CARD, NOT ONCE DID ANYONE INFORM ME THAT NOT USING MY ACCOUNT IT WOULD GO INTO ARREARS, NOT.EVEN UPON OPENING THE ACCOUNT DID THEY LET ME KNOW.. SO NOW A YEAR LATER THEIR LAWYERS CONTACTS ME TO TELL ME IM IN ARREARS? Did this happen to anyone else? Other than myself and my sister... PLEASE LET ME KNOW BECAUSE I INTEND TO TAKE THIS FURTHER, IM SICK AND TIRED OF PEOPLE TAAKING ADVANTAGE OF OTHERS TO MILK MONEY OUT OF THEM!!!!.. its as though they do it intentionally to get money out of people by not informing us about going into arrears!!!! Speak up do not be afraid