Standard bank getting debi check wrong

Item: Standard Bank
Rating: 1
Author: Jason M

2 debit orders was taken off my account using debicheck. I never approved anything, yet standard bank says they cant reverse it. The company says i must contact standard bank and standard bank says i must contact the company. What a mess. Debicheck will work but only if the rules are followed and customers are allowed to approve it or reject it. I need standard bank to sort this out urgently on my account and have funds reversed

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

29 Apr 2021, 14:53

Hi Jason

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.

Kind regards Complaint Resolution Centre******

Standard Bank's reply29 Apr 2021, 14:53

Official

Standard Bank's replyOfficial

30 Apr 2021, 09:42

Hi Jason
Thank you for posting your comment.

Please can you respond to the e-mail sent to you. We greatly appreciate your continued support.

Kind regards Complaint Resolution Centre

Standard Bank's reply30 Apr 2021, 09:42

Official

Hi Jason
Thank you for posting your comment.

Please can you respond to the e-mail sent to you. We greatly appreciate your continued support.

Kind regards Complaint Resolution Centre

Standard Bank's replyOfficial

03 May 2021, 09:42

Hi Jason
Thank you for posting your comment.

Please can you respond to the e-mail sent to you. We greatly appreciate your continued support.

Kind regards Complaint Resolution Centre

Standard Bank's reply03 May 2021, 09:42

Official

Hi Jason
Thank you for posting your comment.

Please can you respond to the e-mail sent to you. We greatly appreciate your continued support.

Kind regards Complaint Resolution Centre