Standard Bank - Gets Worse each time i interact with you!!!!!!

I complain about the bad service at Standard Bank (This is the 3rd complaint) I have a CC that houses 3 Properties but to get any information is a major mission when contacting Standard Bank. All of a sudden i get assigned a Bank Manager - After having an account for 16 Years and never having a Bank Manager looking after my interests. Now the Bank Manager cannot even get access to any of my Home Loan Bonds information because she is NOT the account Holder. I want updated recalculated Bond Payment information after paying more than 99% of the outstanding bond amount and keep getting failed on their "5 Question" verification because they are asking about questions of properties recently sold and yet they are still part of the questions. Only option is to go and sit in a Branch AGAIN like in my first complaint and wait an hour to be assisted to get a simple answer answer that nobody seems to be able to provide telephonically.

YOUR SYSTEMS AND SECURITY PROTOCOLS ARE NOT CONDUCIVE TO CLIENT SERVICE