Standard Bank gets Full Marks in the 'Phising' Fight!

Having some years ago been highly critical of Standard Bank's CRM (specifically their abysmal Insurance division), here on HelloPeter, I was treated to a welcome email recently from their banking division.

"Phishing", or the process of *******ly extracting ones confidential banking information is a growing financial scourge and it was really uplifting to see someone in the bank taking the issues of good CRM to heart by communicating the dangers and remedies in an intelligent and comprehensive manner to the bank's clients.

Short and to-the-point, the email described the process, bank procedures, the dangers and what not to do in the event that one of these ******** devices fall into your inbox. What impressed me was the helpful screenshots of the actual offending emails detailing corporate ID errors and pointers to be on the lookout for in such illegitimate communications.

To put the ‘cherry on the cake’, there was even an email address provided where one can despatch such offending communications, for the bank to follow up on and purge.

Magic!

This was indeed a friendly, useful and indeed practical weapon in the fight against banking ***** and theft.

For the first time in a very long time, I got the feeling that Standard Bank was looking out for my best interests.

Whoever came up with and executed this idea and comms memo gets my vote for a ‘Bell’s’!

(I compare this event to receiving a swathe of counterfeit emails from ‘Nedbank’ (where I do not even have an account), trying a similar ****. I immediately reported the matter to Nedbank during the middle of 2020 for the attention of their ***** division, hoping that they would re enough to trace the senders and/or shut down the address. Result? No thanks. Not even an acknowledgement of receipt… and I’m still getting the 'Nedbank' spam)!

Bummer!

Perhaps Nedbank management need a little wake up call?

But to end on a well-deserved positive note - Grand stuff, Standard Bank!