Standard Bank Gets A Zero for Customer Service

<p>Completed an Application for an Accessbond . Supp**** All the Documents and handed it in at SBSA Brixton Branch . The Branch faxed the application to the Home Loans Divison . This was done on the 23 Sept 2016 .</p> <p>On the 3rd October I received an SMS from Standard Bank Stating that they cannot proceeed with the Accesbond Application as the Branch failed to complete Section 7 [ For Branch Use ]</p> <p>Why are we being incovenienced because the Branch failed to do their Job . Surely the Home Loans Division should have contacted the branch to sort this out between themselves . They are the same Company , just different Divisons. </p> <p>The Sms was very short and simply stated that they cannot proceed as their branch failed to complete section 7 .</p> <p>No contact name or number . Just the Standard Bank Call Centre number which leaves you holding for over 15 minutes as all consultants are busy .</p> <p>The Referance Number generated for this application is . Service Request ********** 804</p> <p>The Bond Account number is ********** 29</p> <p>Standard Bank needs to sort themselves out and not expect customers to go and wait hours in a branch or a call centre trying to fix their mistake .</p> <p>This is not the First time I have had such poor service from Standard Bank . It is one of many instances</p> <p>Please Resolve This</p>