1 reviews | Active since Feb 2021
Standard bank gave someone my business account using ***** documents
Standard bank just gave away my account with funds I contacted a bank only to find out that the account was no longer mine , a person who took over my account used a ********** document , he photoshopped my signature
Today I received an email from standard bank Via Ombadmen As I have handed over my complaint to them They are saying that I used to have a pre existing relationship with the ********* and that they have noticed some discrepancies on his documents and asked him to Provide standard bank with CIPC documents where he said I have signed
I Believe that all a lies , when I tried to use my card I found out that it wasn’t working, standard bank was ready to issue him with a new Cheque card , if I didn’t not found out earlier that the card was not working they would have proceeded with handing over without my knowledge
Only when I told them that I did not sell my business to anyone that’s when they froze the account , not that they saw some discrepancies
The person who ***** my business account I used to share a office with him that’s why he had a access on my ID and signature that he used for photoshop
He then told the bank that he paid me to take over my account , where is the proof and how much did he pay
I believe this bank is unprofessional and they are very negligent
Did standard bank just hand over my account to him because we had a pre existing relationship or is it because He told the bank that he paid me money without proof or is it when they ask him for CIPC document he gave them The one I have that was sent by a bank, the one with a ********** signature ?
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Your reference: *** Date: 28 Dec 2020
Good day Nqobile, Mr ME VILAKAZI ("COMPLAINANT”) / THE STANDARD BANK OF SOUTH AFRICA LIMITED (“SBSA”) We have since finalised our investigation into this matter and now wish to report as follows: Complainant’s case The complainant says that he has a problem regarding his business account card that is no longer in use. He has not requested SBSA for a new bank card.
Online banking has also been suspended, which happened without his knowledge.
Relief sought
The complainant “wants his business account back” as he has no idea what is happening with the money that was coming into the account.
SBSA’s response
A new director (Mr NM Mhlongo) has apparently been appointed as sole director, and the complainant has resigned as director of Musande Security and Cleaning Services (Pty) Ltd. Mr Mhlongo handed in new CIPC documentation at the branch indicating that the change in directorship was done legally.
The branch however noted certain discrepancies on the CIPC documentation and requested Mr Mhlongo to provide the original CIPC documentation.
The complainant is apparently aware of the position and once Mr Mhlongo provides the original documentation the matter will be investigated further. There appears to be a dispute between the parties and in the best interest of all concerned SBSA has cancelled online access as well as card access to the account. Access to the business account will remain suspended until such time as the dispute between the complainant and Mr Mhlongo hase been resolved and the original CIPC documentation has been provided to the branch to do the required amendments to the account, including new signing arrangments
Assessment of the matter
There appears to be a dispute between the complainant and Mr NM Mhlongo, who appears to have been the newly appointed sole director of the company. As indicated the branch awaits the original CIPC documentation in order to verify the change in directorship.
Conclusion
Once the original CIPC documentation had been provided to the branch the account will regularised and the signing arrangements put in place.Dec 2020
Page 2 of 2 We trust that you find this in order and await your next advices herei
We trust that you find this in order and await your next advices herein.
Yours sincerely, JJ Dekker
Customer Dispute Adjudication
This email was sent to ombudsman last year, Mr Mhlongo Provided the bank with ********** document which standard bank also sent it to my email
From october 2020 my account is not active and i cannot access my funds
Your reference: *** Date: 28 Dec 2020
Good day Nqobile, Mr ME VILAKAZI ("COMPLAINANT”) / THE STANDARD BANK OF SOUTH AFRICA LIMITED (“SBSA”) We have since finalised our investigation into this matter and now wish to report as follows: Complainant’s case The complainant says that he has a problem regarding his business account card that is no longer in use. He has not requested SBSA for a new bank card.
Online banking has also been suspended, which happened without his knowledge.
Relief sought
The complainant “wants his business account back” as he has no idea what is happening with the money that was coming into the account.
SBSA’s response
A new director (Mr NM Mhlongo) has apparently been appointed as sole director, and the complainant has resigned as director of Musande Security and Cleaning Services (Pty) Ltd. Mr Mhlongo handed in new CIPC documentation at the branch indicating that the change in directorship was done legally.
The branch however noted certain discrepancies on the CIPC documentation and requested Mr Mhlongo to provide the original CIPC documentation.
The complainant is apparently aware of the position and once Mr Mhlongo provides the original documentation the matter will be investigated further. There appears to be a dispute between the parties and in the best interest of all concerned SBSA has cancelled online access as well as card access to the account. Access to the business account will remain suspended until such time as the dispute between the complainant and Mr Mhlongo hase been resolved and the original CIPC documentation has been provided to the branch to do the required amendments to the account, including new signing arrangments
Assessment of the matter
There appears to be a dispute between the complainant and Mr NM Mhlongo, who appears to have been the newly appointed sole director of the company. As indicated the branch awaits the original CIPC documentation in order to verify the change in directorship.
Conclusion
Once the original CIPC documentation had been provided to the branch the account will regularised and the signing arrangements put in place.Dec 2020
Page 2 of 2 We trust that you find this in order and await your next advices herei
We trust that you find this in order and await your next advices herein.
Yours sincerely, JJ Dekker
Customer Dispute Adjudication
This email was sent to ombudsman last year, Mr Mhlongo Provided the bank with ********** document which standard bank also sent it to my email
From october 2020 my account is not active and i cannot access my funds