Standard bank gave me false hope in my time of need

I app**** for a credit card and personal loan from standard bank on the 20th of June which was approved, and the consultant who was assisting me (Tebogo) asked me to se through the required documents, which I sent on the same day, he even told me to go to the bank fo fica, which I did ne next day, he made me stay online for almost 1hour, even told me that I will receive my credit card in 5days

On the 27th I received a call from a lady by the name of Nthabiseng Moeng, confirming if I app**** for credit card and personal loan, the then said she will confirm my employment and release the funds...

On the 1st of July I received an email from the same Nthabiseng Moeng saying that my application has expired since she couldn't confirm employment, the following day I went to the bank to reapply I was told I cant re apply because the old application is still on the system employment is confirmed everything is done I dnt know which employment Nyhabiseng is talking about

Up to this day I have not received the funds nor a credit card, I keep on calling they promise to get someone to call me back but no one is calling...at the branch I can't reapply because my first application is on the system with everything done even employment confirmed , but still can't receive the funds since the 20th of June today is the 9th of July... and the lady that was assisting me by the branch kept on saying 'you see this thing of applying online is useless because people end up coming to the branh'