Standard Bank Gauntlet of Problems

Standard Bank your customer service shows a complete disregard and basically a meaningless, thoughtless relationship between the banker and the customer.

The way you are handling/dealing with our case is unprofessional, filled with lies and deception, filled with many excuses to buy yourselves time before we have to call back in frustration also anger. The so-called solutions are like a gauntlet with tons of obstacles that needs to be overcome first before receiving your assistance.

Since our account was hacked in July 2024 we have had none stop problems, we are unable to access one of my accounts since July 2024, completely unable to do any transactions on this account in question. The situation has even gone to the extent where the ombudsman is involved, still with very little co-operation from Standard Banks end. Had this been our only account we would have been in a dire situation at this moment in time. Three complete months, this is unacceptable.

Being sent from pillar to post is not the way to treat a client, with very little resolve from your end to our situation. I can not continue to call you for what you should be doing automatically, as well visiting your branches, we have busy schedules.

It is quite hard to believe that as Standard Bank you are industry leaders if this is the level of service being rendered to your clients. Three months and counting, still no solution or resolve to our situation.